WildBlueSkies - Trends and strategies in Digital Media

In a U.S. airline first, Alaska Airlines and Horizon Air introduced a virtual assistant named “Jenn” at alaskaair.com. When customers type questions in Jenn’s chat window, she responds verbally, asks follow-up questions when needed, provides a written response and related Web links, and displays the site’s most relevant page.
“With nearly half of our tickets purchased […]

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Excluding the established, large global players like Orkut, YouTube, Flickr, Wikipedia et al, IDC estimates that Web 2.0 start-ups have a combined user base in India of around 15 lakh users, after eliminating overlaps.
Commenting on the study, Kapil Dev Singh, Country Manager, IDC India said, “A high degree of entrepreneurial activity has been instrumental […]

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